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Things you need to know

Destination Pet Loyalty Perks Terms & Conditions are listed below. If you have any questions about these Loyalty Perks Terms & Conditions please Contact Us.

  1. Members must present their Loyalty Perks card or key fob at the checkout in order to collect points for a transaction in store.
  2. Members will be required to quote their Loyalty Perks number to collect points on purchases made through any phone, partner or online transaction.
  3. Points collected on additional cards or key fobs linked to the main Pet Perks member's account will be credited to that account.
  4. To be awarded points, members must spend above a certain amount on qualifying products in a single transaction. The amount of points awarded may change and will vary depending on the products bought, the amount spent and where the transaction takes place. Full details of how points are awarded can be found in the Collect Points section of our web site.
  5. Points will not be awarded for non-qualifying products, including special offers, gift cards or when a promotion code is used. Other products may also be excluded from the scheme at the discretion of Destination Pet.
  6. Members can earn a maximum of 5,000 points in any one collection period.
  7. Destination Pet may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the scheme.
  8. Destination Pet is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.
  9. Points awarded at the time of the transaction or vouchers already issued may be removed or cancelled if Destination Pet determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions.
  10. Points have no value until converted into vouchers at the end of the collection period. The current conversion value of points is one point equals one penny.
  11. Destination Pet is under no obligation to award Loyalty Perk points for any reason outside of qualifying transactions.
The Scheme 
  1. These terms and conditions are applicable across the entire Destination Pet Loyalty Perks scheme and any participation is considered as acceptance.
  2. The Loyalty Perks account, card, key fobs, coupons, vouchers and points, in whatever form, are issued by and remain the property of Destination pet which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.
  3. All members of the scheme must be resident in the UK and aged 18 years or over.
  4. Members are only entitled to one Loyalty Perks account each. Destination Pet reserves the right to refuse, merge or close additional accounts at any time.
  5. Members must register their personal details and keep Destination Pet informed of any changes. Destination Pet cannot be held responsible for any loss of points or vouchers incurred as a result of out of date details. New accounts that are not registered within two years of first being used and accounts with out of date details that have not been updated for two years will be removed and any points or vouchers forfeited.
  6. The Loyalty Perks card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card.  Loyalty Perks key fobs may be used by anyone who is resident at the same registered address.
  7. Loyalty Perks cards, key fobs, coupons and vouchers remain the responsibility of the Loyalty Perks member, as do any security details relating to the account. Destination Pet cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items.
  8. Destination Pet may decline to issue, withdraw or cancel Loyalty Perks accounts, cards, key fobs, coupons, vouchers and points, in whatever form, and / or remove a member from the scheme at any time where there is reasonable belief of any abuse or attempted abuse of the scheme; any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme; any behaviour relating to Loyalty Perks or the Destination Pet Family that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
  9. Loyalty Perks cards and key fobs can only be used for purchases from Destination Pet..
  10. The scheme is only for personal and consumer use. Destination Pet cards and key fobs cannot be used for any business transaction or purpose including by breeders.
  11. Loyalty Perks accounts, cards, key fobs, coupons, points and vouchers cannot be transferred, bought, sold or in any way traded.
  12. Two members who live at and have accounts registered at the same address may join their accounts together. When either member provides or updates information relating to the joint account they must have the consent of the other member to do so and for us to use this information in accordance with the terms and conditions of the scheme. Destination Pet cannot be held responsible for any loss to either account member as a result of the other account member providing or updating information relating to the joint account. Joint accounts may be split into single accounts by either member and any points accrued will be divided based on the Loyalty Perks card or key fobs with which they were originally earned. Destination Pet will take no responsibility for the allocation of vouchers that have already been issued.
  13. Members may be able to express a preference for their statement, and where we have their consent other Loyalty Perks mailings, to be sent to their registered e-mail address or mobile phone number. We will endeavour to respect this preference but reserve the right to send these to the member's registered postal address without prior notification to the member. This may be necessary for business or policy reasons or where there are problems with the registered email address or mobile phone number provided by the member.
  14. Members can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or vouchers already accrued or issued.
  15. Members who do not collect any points for one years will be removed from the scheme and will need to reapply for new membership should they wish to rejoin.
  16. Members may inherit the points or vouchers of a family member who has died by providing a written request informing us of the membership details of the deceased.
  1. Destination Pet vouchers will be sent with a statement to members who have accumulated a combined total above the qualifying threshold by the end of each collection period. The current qualifying threshold is 500 points.
  2. The value of Destination Pet vouchers given by Destination Pet will be based on the number of points that a member has collected by the end of the last day of a collection period. Collection periods may vary.
  3. Points that cannot be converted into Destination Pet vouchers because they are below the qualifying threshold or points that remain following conversion will be 'carried forward' as the starting balance(s) for the next collection period. 'Carried forward' points will expire after one years if the account has not been used within this period.
  4. Loyalty Perks vouchers are valid for one years from date of issue and are accompanied by an expiry date, beyond which they cannot be used or reissued. Vouchers that are lost or mislaid may be reissued with the original expiry date, providing they have not previously been redeemed. Additional terms and conditions may be found on the back of the vouchers.
  5. Vouchers can be used once at their face value, in-store subject to the minimum spend stated on the vouchers. 
  6. Vouchers are the property of Destination Pet and have no cash value. They are not for resale / publication and valid in the UK only. Defaced / copied vouchers will not be accepted. Valid for use only by the recipient, age restrictions apply. Excludes special offer or reduced products, online orders, grooming or vets.
  1. The promoter of Destination Pet Loyalty Perks is Destination House, Davy Avenue, Milton Keynes, MK5 8HJ
  2. These terms and conditions replace all previous versions, are correct as of May 2012 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Destination Pet reserves the right to change these, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have accepted the updated terms and conditions.
  3. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  4. Due to printing lead times, the terms and conditions in store may not reflect the most recent changes. These are the most up to date terms and conditions.
  5. Where indicated, further information can be found online on our Terms and Conditions page or by calling Loyalty Perks customer services on 0800 832 1010* or 01908 925235** Option 5, Monday to Friday: 9am to 5pm.

More information on these terms and conditions can be found within our Help & FAQs

* Free from BT landlines. Other providers vary. Calls may be recorded. 
** Charged at local rate from mobiles and private telephones.